1. Processing Time
- All in‑stock orders are processed and dispatched within 24 business hours upon successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business working day.
- We perform anti‑fraud verification for some orders. In such cases, shipment may be delayed until identity verification is completed. We will contact you via registered email if further documentation is required.
- Out‑of‑stock items will be marked clearly on product pages. You will receive an email notification if any item from your order is out of stock; you may choose to wait for restock, swap for alternative goods or request a full refund for the out‑of‑stock item.
2. Shipping Destinations
We ship internationally to most countries and regions. Please note some jurisdictions impose restrictions on electronic accessories and vaping‑related goods.
It is your responsibility to confirm whether your local laws permit import of ordered products before checkout. We will not be liable for parcels seized or returned by customs due to local import prohibitions.
3. Shipping Methods & Estimated Delivery Times
Delivery times are estimated and not guaranteed; delays may occur due to customs clearance, courier disruptions, peak seasonal periods or global logistics events.
表格
| Shipping Option | Estimated Transit Time | Notes |
|---|---|---|
| Standard International Shipping | 7‑14 business days | Cost calculated at checkout, includes basic tracking |
| Expedited International Shipping | 3‑7 business days | Higher shipping rate, priority customs processing, full end‑to‑end tracking |
Estimated days exclude order processing time, weekends, local public holidays and customs holding periods.
Once your parcel is dispatched, a shipping confirmation email with unique tracking number will be sent to your checkout email address. You can track your shipment status online using the provided tracking ID.
4. Shipping Fees
- Shipping cost is calculated dynamically at checkout based on destination country, total weight and dimensions of your ordered items.
- Shipping surcharges may apply for remote regions. Surcharge will be displayed before you complete payment.
- Free shipping promotions are only valid for qualifying orders as explicitly advertised on our website. Free‑shipping thresholds cannot be combined with other coupon offers unless otherwise stated.
5. Customs Duties, Import Taxes & Fees
The recipient is fully responsible for all import duties, customs taxes, VAT, brokerage fees or any administrative charges levied by your local border or customs authority upon arrival of the parcel.
We do not cover these costs. These charges are separate from product price and shipping fees paid to elf-3c.com.
We cannot predict the amount of customs charges; please consult your local customs office for further information. Refusal to pay customs fees may result in parcel being abandoned or returned to us. Return shipping cost from destination country will be deducted from your refund.
6. Parcel Issues
6.1 Lost or Missing Parcels
If tracking shows the parcel is marked as delivered but you have not received your package:
- Please check with neighbours, building reception, local post office or courier depot.
- Notify our support team within 7 calendar days of “delivered” tracking status. We will initiate an investigation with courier provider. We are not responsible for loss caused by incorrect delivery address provided by customer at checkout. Please double‑check your shipping address before submitting order.
6.2 Damaged Goods in Transit
If items arrive physically damaged: please take clear photos of outer packaging and damaged products and email us within 48 hours after receiving the parcel. We will assess for replacement or partial refund according to our return policy.
6.3 Returned Parcels
Parcels may be returned to our warehouse for reasons including insufficient address, recipient refusal to accept delivery, unpaid customs fees or import restrictions.
Customer shall bear both original outbound shipping cost and return freight cost. Refund will be processed minus these shipping‑related charges after goods arrive back at our warehouse.
7. Address Modification
Once an order has been dispatched, shipping address cannot be changed. Please ensure your shipping address is accurate and complete before finishing checkout. If order is still under processing stage, contact sales@elf-3c.com immediately to request address revision; we cannot guarantee modification can be completed.
8. Contact
For shipping‑related questions, please email: sales@elf-3c.com
GOVERNING LAW‑ These Terms of Service and any United Kingdom agreements whereby we provide you Services shall be governed by and construed in accordance with the law of HK.